Billing Information

Billing Information

At Shubh Telco, we believe in transparent billing practices. We bill our customers in accordance with the Telecommunications Consumer Protection Code, relevant industry standards, and applicable legislation.

1. Charges and Discounts

• The charges for any service or product will be clearly outlined in your Customer Information Summary (CIS) or, if you have a negotiated agreement with us, in your contract.
• Discounts (if applicable) will also be specified in the CIS or contract.

2. Billing Method

• We issue invoices on a monthly basis.
• Invoices are normally sent via email (preferred option, free of charge).
• If you request your invoice to be sent by standard post, additional fees may apply.

3. Billing Preferences

• You can request to change how you receive your invoices (email or post) at any time.
• Depending on the timing of your request, the change will take effect from your next billing cycle.

4. Billing Period

• Invoices are generated monthly around the 5th business day of the month.
• In special cases, an interim invoice may be issued at our discretion, which will be adjusted in your future billing.

5. Fixed Billing Amounts

• If any fixed billing charges are revised, we will provide you with at least 10 business days’ notice before the changes apply.

6. Terms & Conditions

• Our Terms & Conditions are available in our Standard Form of Agreement on our website or within your signed contract.

7. Financial Hardship Support

• If you are experiencing or expect to experience difficulties in paying your bill, please contact us as soon as possible.
• We have a Financial Hardship Policy designed to assist customers in such situations.

8. Paying Your Invoice

• Payment is due within 14 days of the invoice issue date.
• If invoice generation is delayed, the due date will be adjusted accordingly.
• Late payment fees may apply if payment is not made by the due date.
• Registered customers may receive SMS reminders prior to the due date.
• Multiple payment methods are available, including online payment via our secure payment portal.
• If part payments are made, any remaining balance will be carried over to the next invoice.

9. Overdue Payments

• We follow the ACCC & ASIC Debt Collection Guidelines as well as the Telecommunications Consumer Protection Code.
• If an invoice remains unpaid, we will:
  1. Send reminders and notices,
  2. Restrict or suspend your services if payment is not arranged,
  3. Ultimately disconnect the service if the account remains unpaid.

📌 Website: www.shubhtelco.com.au
📌 Phone: 1300 948 599 (available 10:30 am – 7:30 pm)
📌 Email: support@shubhtelco.com.au
📌 Mail: Suite 210, 227 Collins Street, Melbourne VIC 3000