Privacy Policy
ABN: 13 145 356 770
Website: www.shubhtelco.com.au
At Shubh Telco, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website.
- Who we are
We are Shubh Telco, a telecommunications service provider based in Melbourne, Australia. Our website address is https://www.shubhtelco.com.au.
- What personal data we collect and why
2.1 Customer Information
When you sign up for our services, we collect your name, address, contact number, email address, and billing/payment details. This information is required to provide you with telecommunications services and to comply with legal obligations.
2.2 Website Interactions
- Comments or Enquiries: If you submit forms or enquiries through our website, we collect the information you provide (e.g. name, email, phone number) for customer support and service delivery.
- Cookies: Our website uses cookies to enhance user experience. Cookies may store your login preferences and browsing history to make your interactions easier.
- Analytics: We use analytics tools (such as Google Analytics) to understand how our website is used and improve customer experience.
2.3 Uploaded Content
If you upload files or documents (for example, ID for verification), we recommend removing any sensitive metadata.
2.4 Embedded Content
Our website may include embedded content (e.g. videos, maps, forms). Embedded content from other websites behaves the same as visiting those sites, which may collect data or use cookies.
- How we use your data
We use your personal data for the following purposes:
- To provide and manage telecommunications services
- To process billing and payments
- To respond to your enquiries and complaints
- To improve our services and customer experience
- To meet regulatory and legal obligations
- Who we share your data with
- Service Providers: We may share information with trusted third-party providers who help us deliver services (e.g. payment gateways, technical support).
- Regulatory Bodies: Where required, we may share information with government agencies, regulators, or law enforcement.
- Spam/Abuse Protection: Visitor submissions may be checked through automated systems for fraud and spam detection.
We do not sell your personal data to third parties.
- Data Retention
- Customer records and billing data are kept as required by law.
- Comments, enquiry forms, and related metadata are retained indefinitely to provide service continuity.
- If you are no longer a customer, we may retain some data for legal, regulatory, or fraud prevention purposes.
- Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Correct any inaccurate or incomplete data
- Request deletion of your data (except where we are legally required to keep it)
- Opt out of marketing communications at any time
- Security of Data
We take reasonable measures to protect your personal data from misuse, loss, unauthorized access, modification, or disclosure.
- International Data Transfers
Your information may be stored or processed on servers located in Australia or overseas service provider locations. We ensure that any overseas transfers comply with Australian Privacy Principles.
- Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Shubh Telco Pty Ltd
ABN: 13 145 356 770
📍 Suite 210, 227 Collins Street, Melbourne VIC 3000
📞 1300 948 599 (10:00 am – 7:30 pm)
📧 support@shubhtelco.com.au
🌐 www.shubhtelco.com.au
